I also have problems with verion 2.82. The unit no longer powers up consistently, meaning it hangs on power up and does not go to operating mode. After a good power up, using the default US double twin preset, I can play my guitar for about 30 seconds before the helix puts out a high pitched tone. The joy stick will go left and right and up and down but I cannot press the joy stick to open the model list (not even by going down where I could insert a new component). Without playing anything the unit starts making the high pitched noise and then the joystick quits working, at this point I cannot press home, preset, amp cab buttons. as near as I can tell one the high pitched tone hist the head phones the only things that operate are the headphone volume knob and the on off switch. Another attempt I powered up it looked normal, I heard the anoying tone right away and for a short while I could use the preset knob to get to the preset folders then that quit. If I had to guess, there is either something that went wrong in the down load or you have a problem where the processor stack crashes.
Please advise on a method to resolve this.
1> 2.82 is a bad software version
2> down load had a problem
3>something else like hardware (board was working with 2.3 ok)
Is there any way I can get the entire down load to my PC before starting the transfer?
Internet has been unreliable at late
I have only the latest edit and loader as this is a new helix (hardware was working with 2.3)
Also I did perform a factory reset holding footswitches 9+10 when powering up no change .... went to anoying tone.
Powered off and back on and was able to get through a 12 bar blues prior to the anoying tone. Prior to the anoying tone there was some high frequency noise that showed up.
By the was I have better luck powering up if I unplug the unit after I switch off power (not sure how you switch power... anything still active?) It could be it just takes me longer to turn it back on.
Attempted global reset fs5+6....one strum and then high pitched anoying tone
Powered off and then back on after
I was able to play 3 sets of 12 bar blues on preset 01A
tried preset 01B and almost made it through a 12 bar blues before the anoying tone hit
Thank you Data Commando. I was able to do a file download to my PC and then directly load the helix with 2.82. After doing a factory reset. the helix comes up and runs better as I am able to play for a while and even create presets but sometime later the helix will stop producing guitar sounds and go to a high pitched annoying tone. I have entered a support ticket and referenced this post. During the high pitched tone I can sometimes save presets and use the joysticks. This is a new helix and I did not use it much before doing the update. I do not have an older copy of download or hx edit. I was not able to down load 2.71 into the helix. I have nothing invested in older version presets so I prefer to get the latest version working.
so far I have only listened to it with headphones; tonight I will output to an amplifier to see if the problem is limited to the headphone.