Ok so I talked to support yesterday and they said it was an overlook and the shuriken is NOT set up in the firmware like the other variax models and they have no intentions of updating it. So, buy a helix or get rid of the shuriken pretty much. Firehawk is no longer supported by line 6 or yamaha. The issue is that the shuriken has more set points on the knobs for the Stevic custom settings. It is the only variax that has these Extra positions and therefore Extra selection modes. So when connected to the firehawk it confuses the ui. So all settings are Off and almost unable to be used.