StuntChicken

Ok, so I have been in contact with Line6 and they are trying to fix this issue with the firehawk firmware. I will keep everyone updated on this post as to a fix hopefully very soon.

Yeah but this has been an issue for 4 years. They said on the phone they have known about this for the last four years but helix is priority not firehawk. Even though it says in the shuriken description comparable with firehawk. Maybe they just need another 4 years lol.

Yeah. Line 6 should really update the firehawk firmware for the shuriken. I use my gear on the road in a one man show. I have over $7000 in line 6 equipment. I'm thinking of selling it all now. Just leaves a bitter taste behind. I'm sure it would only take one of the I.T. department only a few days work to set it up. So... I guess I'm going to open a support ticket and start making calls with the hope someone will realize how big of an oversight this is and fix it.

Never gonna happen. They want you to but the new helix.

Ok so I talked to support yesterday and they said it was an overlook and the shuriken is NOT set up in the firmware like the other variax models and they have no intentions of updating it. So, buy a helix or get rid of the shuriken pretty much. Firehawk is no longer supported by line 6 or yamaha. The issue is that the shuriken has more set points on the knobs for the Stevic custom settings. It is the only variax that has these Extra positions and therefore Extra selection modes. So when connected to the firehawk it confuses the ui. So all settings are Off and almost unable to be used.

I have the exact same issue. Did you ever find a fix?