chuggins

Attempted the 3.71 update and received error, turned the helix off as instructed in error message and helix will not reboot. it states firmware 3.71 when turned on. Even when I try to do the 7 & 8 reboot the screen reads.... Boot Failure, Entered Update Mode! anyone know how to fix this? placed support ticket in to line 6 but it states 3 days to reply

I have the pod go. On the headphones I can get a sound with crunch or gain to it, however when I plug into the house PA system or my practice amp at home. I cant duplicate the sound everything sounds clean. I have a gretsch 5622 and a Fender strat have the problem with both guitars. I've tried turning guitar up and output from Pod Go down, I've tried turning Pod Go out put up it doesn't matter. I'm playing with the vox amp on Pod Go. Any ideas? Thanks..