MrNoisy

Maybe a end-shielded one might help? https://www.amazon.com/NEUTRIK-NE8MC-B-Ethernet-Contact-etherCON/dp/B074PWH51X/ref=sr_1_25?dchild=1&keywords=ethercon+cable&qid=1622464696&sr=8-25

Any updates to this - i'm having problems now with capacitive touch not working at all on my controller (its a 5 year old rack and controller but looks brand new - everything else is fine). Thanks

Hmm - interesting thread here - guy says he tried up to 4 regular ethercon cables and nothing worked - only the original worked - but he hates it as its 25 feet long.

I saw a message at one point "We strongly recommend updating with HX Edit - only use Updater if necessary". 1stly, why? 2ndly, how - HX Edit just says "no update necessary" (unless i'm doing it wrong - see attached pic).

Ah ok thanks. Ok i'll try a 3rd regular Ethercon cable - if that doesnt do it i really dont know where to turn. I'm wondering again if my wooden floor is preventing grounding - i'll have to tie a long wire to my wrist and run it outside to the actual ground to test that. This is getting a bit ridiculous. Google search shows no results for this problem - which is strange - i doubt i could be the only one. Have opened a support ticket on this issue but so far no response from L6.

Does line 6 supply a different type of Ethercon controller - i think i've seen a pic of a big thick connector but mine is just a regular looking Ethercon cable

Yes i tested another Ethercon cable (a generic one eg from computer to modem). Perhaps i should try a 3rd - its possible to have 2 with problems. Does anyone know if the included one supplied by Line 6 in the box is different from generic Ethercon cables in any way?

i used updater to reinstall firmware 3.11 - i grabbed a couple of screenshots on the way - the 2nd one says; "the inspector will ask if you want to update its [ie. foot controllers] firmware - press knob 6." But it never asked and was no opportunity to press 6 - just finished updating and rebooted everything. Capacitive touch still not happening.

Do i have to register the foot control separately to update firmware for that?

Foot controller wouldn't need it's own firmware update would it?

i just did a Factory Reset (holding encoders 5 and 6). No change. Then did another power on with footswitches 5 and 12, then again with 6 and 12, held down as per attached chart (which is for Floor and LT but cant find one for Rack). No effect.

Already the latest HX Edit as i just registered 5 days ago and then downloaded HX Edit for the first time (after i updated the Firmware to 3.11) As for unplugging cables the only cable inserted in the foot controller is the Ethercon cable - the Rack is connected to laptop with USB cable and connected to amps by 1/4 inch cables.

I wonder if another Factory Reset and/or Firmware rollback and re-update might help?

Thanks i will read the link next - but can say that already is running just on phantom power through the supplied (original) Ethercon cable into the Foot Controller - the DC power-in and USB-in both remain unconnected. I tested another Ethercon (non original cable) - no change - just as with the original Ethercon cable the Controller does work but still without capacitive touch.

I just noticed the foot controller has DC power in port - but currently running just on phantom power with the ether con cable - could DC power be needed for capacitive touch?

2016 unit so i assume warranty long gone - will be up for repair or new one - neither worth the cost.

Hmmm, unfortunately side touch not effective - thanks anyway Silverhead.

Ok that's probably it - this being an early model (2016). I will just have to make do without it - not worth $500 for a new one just for capacitive touch. Thanks for the information Lou-kash - that is useful to know.

Worth a go - you might be on to something - thanks for the tip - i will try a different one.

No i hadn't heard about that before - i will try that. Thank you for the tip Silverhead.

Hi - this is my first post (previous attempt deleted as i posted in the wrong forum - still learning my way around.) I just bought a 2016 Helix Rack and Foot controller (2nd hand - looks like new) - the capacitive touch is not working well on the footswitches (none of the 12). [It is on my desk so I am touching with fingers only - have shoes off in case that is supposed to help. I have timber flooring - not sure if that's an issue as wood is an insulator?] In Global Settings>Footswitches>StompSelect i have tested all 4 options {Off, Touch, Press, Touch +Press} - there is no change at all in any selected state - in all selected states only press works, but touch does not seem to work much at all - basically it doesn't work at all usually - there was 1 instance as i was trying random modes it was partially working - in one of modes (not sure which mode as i just bought it and still not familiar) - but even in that instance it was not a useful response - had to leave finger on the switch for about 1.5 whole seconds - not a nice quick touch response - and it was a bit intermittent - sometimes didn't seem to respond at all. Is there a setting to adjust sensitivity - perhaps that would help? I updated Helix drivers and Firmware from 2.92 to 3.11, and performed a complete factory reset (booting with encoders 5 and 6 pressed) - but still have the same condition. Is the capacitive touch ever known to fail? Are there sensitivity and response time settings? Thanks.