SWest3

Sound about right. I don't have the best of luck. If it wasn't for bad luck, i wouldn't have no luck at all. Thanks for the help Commando. So very painful! I was so excited when i got it and the whole ordeal has just about put me off line6 TBH, and i'm yet to hear back from my support ticket for a week. I appreciate the USB cable suggestion, but I don't think i should need to get that to make it work, specially a system that costs as much as this. I'm going to go through the warranty deal, get a replacement unit and try that one. If that doesn't work...I'll try the cable for sure as a last resort. Thanks for all the assistance mates!

Sure have! On both the MAC and the PC. This is real annoying as i have a big Music Theatre gig coming up I was hoping to use the Helix for. Doubt i'll be able to get a replacement one through warranty by the time the gig kicks off. I'm programming my Boss GT-100 now. Any other troubleshooting ideas you and or anyone else has would be greatly appreciated. Otherwise i'll see what i can do with the warranty.

Firmware Version 2.30.0 I tried the factory reset and the issue remains. I also tried setting it up on my PC laptop with Windows 10, authorized the comp, installed the drivers etc etc and it isn't communicating with that either. My best guess is the USB port is faulty? What do you think? Thanks for all your help with this Commando.

Hi, thanks heaps for the replies mates. I've tried using a USB-C to USB adapter, not the hub. It still won't communicate at all. It won't show up in the Audio/Midi in Logic Pro either. It's brand new, out of the box less than a week ago so i doubt its a hardware issue like the USB port on the Helix...but i'm quickly running out of ideas. I've also tried uninstalling everything and trying again without the driver and the issue remains.

Hi all! I recently purchased the Helix Floor and cannot get it to communicate with my 2020 MacBook Pro that is running Big Sur 11.4. I made my line6 account, registered my Helix, confirmed my email...all that stuff. I've downloaded and installed the driver, license manager, updater and HX Edit. When i first plugged in my helix to the USB via a hub to my thunderbolt 3 port and installed software, i had to press 'allow' in System Preferences > Security & Privacy. It then instructed me to restart my comp, and after doing that it doesn't detect my Helix AT ALL on any software. PLEASE HELP! I contacted support and have looked into unblocking the driver with this link: http://line6.com/support/page/kb/_/recording/computer-audio-set-up-and-troubleshooting/macos-high-sierra-1013-driver-installation-change-r879 I have ensured via 'Disabled Software' that the driver isn't disabled by the system. I have also opened a ticket with support but haven't heard back for a handful of days so thought i'd try my luck here. Hopefully will hear back from them soon! I can't update it or anything and can't find a similar issue in the forums. Am i missing a download or something? The only anomaly I can find is the serial number for my Mac in 'About this mac' is different to the one in the License Manager. I cannot find a way to change this and it fills it automatically. Any help would be very much appreciated.