schottkey7

hey there! I'm having trouble with my helix floor and windows 11. USB port seems to not recognize it. My laptops drivers and everything are up to date, I've installed HX edit and uninstalled it a few times to make sure it wasn't a bug and nothing is happening. my USB port on the Helix is fine, I can hear it connect and become an unrecognized device when I plug in from that end but I've been kind of at a loss here. Any suggestions? Thank you!