I have a MacBook Pro 17 with an Intel Core2 Duo processor and 4 GB of RAM.
I've downloaded the latest Line6 drivers and Monkey and installed both. When I run Monkey, under Device Firmware I see "USB Firmware" version is "Unknown". "Flash Memory" is also unknown. In the info box, I get this message: "This item is installed, but its version could not be determined."
If I then attempt to "Update selection" in Monkey, I get this message: "Could not establish a connection to the TonePort KB37. Please check your USB connections. If the device is plugged in, try disconnecting then reconnecting the USB cable."
I have done that, to no avail.
I tried using a different USB cable, and got this message in the Monkey info window: "This item can only be upgraded using a USB connection. If you are currently connected using MIDI cables, please connect the USB cable and click the 'Change Device...' button, or restart Line 6 Monkey."
I did that, and got the message: "There was an error communicating with your device. If it is a USB device, try disconnecting then reconnecting the USB cable. Error: (Code 80007103) Failed read from firmware."
I disconnected, then reconnected again with the previous USB cable, and got the same message but with "Error: (Code 80007004) Hardware is not present."
Before, when I connected the KB37, both VU meters would light up, with the needles pinned at MAX. This time, all I get is dimmed VU meters, with alternating clip lights.
Any help would be appreciated.
--Jack
