MichaelPlaengsken

Hi. I use the red Toneport UX2 as my soundcard on a Windows 10 PC. If I start m the machine, sometimes the device will not be recognized by the system. The meters stay dark, and the LEDs are blinking alternately. I then pull the USB cable and reconnect it again, which usually works. What bugs me more is, that the Toneport shuts down without visible reason. The sound suddenly turns off mid Windows session, the meters on the device go dark and clip LEDs start blinking. If I'm in a game, (Overwatch) the PC gets heavy performance lags after additional 30 seconds and finally freezes. I tried reinstalling drivers and software, but that didn't help. I have the feeling it has to do with the USB ports, or maybe the connector cables. Has anyone had similar experiences? regards Michael

Afaik, the batteries in accoustic guitar preamps are first used when you put in the cable. So make sure to disconncet after playing, or you have to change batteries more frequently. Michael

What helped at the end was, (thanks to the line 6 support) PODfarm 2.5! Michael

The thing is, I have the noise even without a plugged cable! It's loudness depends on the Mic input volume, but its always there! But I should write "WAS", was there, because since I tested it with that PCI USB card, my UX1 isn't recognized by podfarm anymore and this pisses me off. Something must have been cahnged in the system that I can't use it anymore, no matter how often I installed all the drivers,monkeys,farms, whatever! ... the newest ones, of course! the answer of my ticket was this: "Hey Michael, First make sure to download and install the latest Line 6 drivers for your operating system: Windows Drivers 4.2.5.4: http://line6.com/software/readeula.html?rid=4791 Once the drivers are installed you will need to install the Line 6 Monkey application from the links below: Windows Line 6 Monkey 1.62: http://line6.com/getrelease?rid=5415 Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device. After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component. Lastly, I would suggest try a different mic cable if you have one. I would also suggest that you try using the mic on another mixing board/audio interface to see how it works. If the mic works fine with other gear, and all of your software is up to date, then unfortunately the problem seems like a hardware problem with the mic input on the UX1. Due to the complex nature of the internal components of the POD Studio series, they are not field repairable. If there is a hardware problem with the POD Studio, the units are replaced under warranty within the first 90 days of ownership. For more information on our warranty, please follow the link below: http://line6.com/community/docs/DOC-4838 If you are outside the warranty period, you will need to look into replacing the unit. -Don Customer Support Line 6" I did all the recommended stuff a least two times! I'm close to reinstall windows! Michael

Hi Tony, you mean moderate the first post of a new member, or all new topics? Michael

How new is this forum? Just posted a question... but no see?!

Yes, I did a search an found some post about the isue, but noone really matched my problem. I already put this text inside a ticket as well, hence I read not all tickets got the fastest response I post it here as well: "I just bought an SM 58 to do some recording via UX1 Mic jack.I got this ugly white noise, I found the article in the support forums, tried all the recommendations. Today I bought a PCI USB card,as recommended, plugged it in. Since then PODfarm 1.12.0 tells me "no authorized device connected" and refuses to work. I could test the noise issue with PODfarm 2.0, which I installed by mistake, because I didn't bought a license, it started (in a demomode?) I still got the white noise for the mic. instrument worked fine. Frustated, I pulled the USB card out of the PC again, but guess what!? PODfarm 1.12.0 still says "no auth device connected" :( I uninstalled/installed the whole UX1, same issue! The action that should fix it, made it even worst! deeply dissapointed right now, hoping for fast help. thanks Michael" I'm way desperate