Hi, there!
So, I got my brand new shiny Helix in the mail just a couple of hours ago. I opened it up, plugged in all the cables and such, and flipped it on. It loaded up to whatever default patch was selected, no fuss, no muss.
Then, I downloaded the application and Updater. After I did the thing on Updater, the screen on the Helix said something about failed and reboot, try again. So! I turned it off, turned it back on, and got THIS:
https://youtu.be/2rXPCJZM_CQ
This is all that happens when I turn it on, now. Trying to update again results in nothing. I have no idea what's going on.
EDIT: This is a floor model, not rack.