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Showing results for tags '3.15 update'.
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I followed the procedures to update my HX Edit and Helix Floor to version 3.15. This included backing up my Helix Floor prior to the update. Following a successful Helix Floor Firmware update, I followed the “highly recommended” steps of first doing a factory reset of the Helix Floor, and second, restoring the Helix Floor backup I had made prior to the firmware update. I got through the entire restore process steps 100% without any indication of error. But then the update procedure concluded with the following message on my computer screen (Windows 10): “HX edit was unable to restore one or more of the IRs because the sample data they contain was determined to be invalid” Does any one know: - if there are diagnostics available on the Helix Floor, or on HX Edit to identity which IRs were not successfully transferred back to my HX Floor? - what is the quickest procedure for me to make sure all the IRs are successfully copied back to my HX Floor. FYI Some of my IRs were purchased from the Helix store and are copy protected, but are licensed for my Helix Floor. (Don’t know if this makes any difference). Thanks for your help! Richard.