Hi. I recently purchased the POD HD500x second hand and I was using the Edit program for the first time. It said the device was not connected so I went to the Monkey. It showed the device but the serial number was listed as unknown. I registered the serial number correctly under my account, but I don't know where the Monkey is looking for the SN. I've gone through the all of the online suggestions (i.e. plugging in the device while holding the left arrow) but nothing seems to help. I can't install drivers or update either the flash memory or the USB firmware.
Any suggestions? I already have a ticket open. Ah, the joys of buying used gear...