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Hi All I have searched this forum but haven't found anything that looks like this issue. Long time owner of Helix (Floor and Native) and HD500X and have carried out quite a few updates to the firmware (and many non Line 6 products) over the years, with few if any issues. I have been trying to update my Helix Floor from 3.60.0 to the latest 3.70 firmware. Everything went according to plan until I got to the last hurdle where the process just seemed to hang. I updated Helix Edit with no problem. I had agreed to the end user license for 3.70, which produced the following on my computer screen: "Helix Edit will now update your device firmware to the latest version. This process may take a few minutes" I clicked on the "Update" button and got the following: Computer screen - had "Initializing firmware installation" with a spinning cursor (see screenshot) Helix screen - was blank except for a small font message in the top left saying "Update message server Started" Nearly 3 hours later, nothing has changed from these messages. I guess that the process has stalled. The only thing that has changed on my PC is that I have very recently started a new contract with Kasperski using their Premium protection suite. I have been a long time Kasperski user with no issues, but maybe this new version is causing a blocking of something ?? Haven't seen any messages etc from Kasperski though. So, two questions please: 1. Does anyone know where I have gone wrong and could suggest a possible fix ? 2. I would try the process again but with Kaspersky disabled. How would I get back to a situation where I can get the Helix back to the state it was in before I started the update ? I guess it might be around resetting to factory update using the 9 & 10 buttons, but I'm not sure if I can just turn off the Helix in this seemingly stalled state. Currently, the Helix strips all show the name of the presets that it was set to when I turned it on to start the update and the tap tempo button is flashing as it would. When I sort this have Native to update !! Computer: Windows 10 i7 chip Lots of RAM Using USB socket at back of PC - ie direct into the PC, no hubs or the like. No other issues experienced with other programmes, including updating some files on Native Instruments stuff. Thank you in advance if you can help.