sonic port VX works weird with my IPhone 6/iPad

[eternalkeith]

please listen to the attachment.

 

when I plug in my brand new sonic port vx and connect to my iphone 6, it sounds like this:

when play hard, the head of the sound was gone, and later you can hear the end of the sound.

when I turn down the volume and play softly, it sounds fine.

It's not charging my Ipad AIR.

The charge connection between sonic port vx and my iphone 6 is unstable.

 

Please tell me what to do. I bought it from an ebay seller named "themidistore" 2 days age. It seems like I was the only one have this problem.

According to their policy, if i return it I should pay for the return ship payment and even 15% of the price of this item because I break the sealed!

 

I don't know why a brand new sonic port VX would act like this but It destroyed my trust of Line 6 product that I built while using POD HD500.

[joecozzi]

Hello,

 

1. Have you tried updating to the latest iOS?

 

2. Have you tried updating the MOBILE POD app to version 1.7

 

3. Are you using the supplied Line 6 micro-USB to lightning connector?

 

If you answered yes to all of these questions and you are still having problems, I recommend contacting Technical Support directly to walk you through more troubleshooting options.

 

Europe:

 

Technical Support:
+44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

 

US

 

Main Phone#: (818) 575-3600

Customer Service:
8am - 5pm M-F Pacific Time
Press option 2 for Customer Service

 

http://line6.com/support/tickets/

[munderw1]

So is Line 6 saying that the Sonic Port VX is now confirmed to be compatible with iPhone 6? I haven't seen any info on this yet..very curious as I am looking into getting this interface and I have an iPhone 6.

[stevekc]

Its working for me 

Details:

http://line6.com/support/topic/9457-line-6-sonic-port-vx-for-ipad-2/

 

I successfully used it with my iPhone 6 Plus ( IOS 8.1.2), and iPad Air ( IOS 7.6.2)  -

 

 

 

I can use SonicPort VX to record 24 bit stereo using either of these IOS  apps on my iPhone 6 plus.

Yonac ToneStack ( Guitar Amp sim/Stereo FX/recorder) and Harmonic Dog MultiTrack DAW.

 

Also for chraging the IOS device while using -  You do need to use the 12 Watt iPad charger for connecting the "2nd" micro-USB Charge cable to the Sonic Port VX and have  the Sonic Port VX charge the Lightning cable connected iPhone/ iPad .

[robbiebowen]

Having the same problem any body got a aswer

[fearlessfly]

I am now having the same problem.

I received the Sonic Port VX 5 days ago for my birthday.

Initially worked great with my iPhone 6.

Day before yesterday my iPhone updated to iOS 8.2.

Now I have the same problem that "eternalkeith" posted on 16 November 2014 7:30PM:

   When I aggressively attack the strings, the head of the sound disappears, but later the end of the sound can be heard.

   When I turn down the volume and play softly, it sounds fine.

I had a little over one good day with my Sonic Port VX; however, now I am not at all happy with it and wishing that I had opted for another recording device.

I am also not happy at all that it is pretty much useless with a PC as there is no included software comparable to Mobile POD. On the PC I cannot get it to record JUST guitar without it also picking up external sounds apparently through the microphone.

Relevant Info:

   iOS 8.2

   Mobile POD 1.7.2(872)

   Firmware 1.0.11

   DSP Engine 1.10.0

 

Is there a solution for this before I return it for a refund???