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Spider IV 15 trouble

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I have been experiencing trouble with my new Line6 Spider since it arrived.  The amplifier is quiet when I turn it on.  When I plug the cable in I hear a lot of hum.  The hum continues when I connect the guitar to the cable.  Changing the knobs affects the tone of the hum, but does not eliminate it.  I did a factory reset, but it the hum remains.  Am I doing something wrong?  Is it dead?

 

 

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Have you tried a different cable? Sometimes a cable can look good but be bad. Also, always plug the cable into the guitar first then plug the other end into the amp to prevent an unwanted loud noise.

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Had this issue a few years ago, the problem was in the cable, the jack "mounts" or casings were loose and created static just had to twist them tight and the issue was disolved, if you are using solid cables then this wont help you.

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