Master Level changes upon reboot, when knob is not moved (main)

[kc5zga2013]

HELP....Hello, I don't know if this is a problem, or I am doing something wrong. Here is the problem:

 

Helix is set up plugged into (front of house) DI to pa mixer.

After show Helix is turned off, with master volume set to 50% (large knob)- level is set to match mains mix on mixer and to other respective levels of guitar, bass, drums.

When Helix is booted up for next show, (Nothing is moved, just power switch on Helix turned on) Gain levels are different, (no longer matches amount of gain in channel) and has to be recalabrated to other guitar, bass, and drums.

 

Note: large main knob has not been moved, but amount of output on XLR is Different each boot. usually much louder.

 

Can anyone help?

 

 Robert, P.S. I love this Helix!!!! :)

[jeffster2021]

I had the exact same issue this Sunday!  I always leave the main volume knob at 12 o'clock.  I powered on the Helix, and the volume was so loud that we had to lower the gain way down on our mixer.  After cycling the power again, the volume was back to normal.  I tried this multiple times and can verify that the volume level is not consistent on power up.  I got elevated volume two times out of ten.  Really frustrating for our sound guy.

 

-JM

[kc5zga2013]

So glad I'm not the only one, I thought I was crazy until I put a db meter in line with output. Well maybe some one can shed some light on this issue, other than that this Helix is crazy cool, sounds great at my church thru front of house, and in my In-ears...Line6 hit it this time, now what to do with my HD500X lol. it is only got two hours of playtime on it.. Oh well found my true love, Thanks Helix! :wub: