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New Standard - High E not working in Variax mode

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Just bought a new Variax Standard and high E does not work in Variax mode.  At first I thought it was a fret buzz but it was the same sound regardless of which fret and it was fine in regular pickup mode.  Called Line 6 and they recommended returning it to my dealer for an exchange.  They said that the piezo was not set up correctly for that string.  Any ideas or suggestions that I could do without having to return the guitar?

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Check for a loose / unplugged connection between the piezo cables and the board.  If it is new, I would return it!

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I have the same problem now. It just pops out after a while. Unplug replug it comes back (for 1 minute or so) but I can't do this on stage!!!

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