G10 no longer charges - Blinking red

[briancells]

This is the second time this has happened. I had to RMA out my first G10 after 1 week and thanks to their policy of autoclosing support tickets after 5 days it took a month to get the replacement. Now 3 months later, the base is blinking red and transmitter will no longer charge.

 

Starting to regret my purchase. Am I the only one repeatedly having this issue?  

[MusicLaw]

"If you do not reply to the ticket within 14 days, it will automatically be marked "Closed". If it closes, you can open the ticket again by replying to it within 90 days."

 

Update your G10T transmitter's firmware to version 1.04!

[MusicLaw]

My first G10 had an issue with the firmware not reliably turning off the Transmitter's Green LED after it had successfully reached a full charge and steady green LED, and the power to the base was then turned off.

 

That unit was purchased in late July from Guitar Center, and was presumably current inventory at that time.

 

I phoned Line 6 and they began a Support Ticket. Soon thereafter, we began testing the unit and comparing its anomolies against an alternative G10 Transmitter and two alternative G10 Base Receiver Chargers. Along the way, Line 6 updated and released two firmware updates. The second and current version 1.04 resolved all my issues. Ultimately, Line 6 provided an entirely new G10 package on RMA, as the USB port in my original base charger suffered from an intermittent connection problem.

 

Line 6's Customer Support team has been fantastic and responsive!