katerlouis Posted April 26, 2017 Share Posted April 26, 2017 I'm curious if this gap in the body/case of the Helix is something to worry about. My gut tells me expect more from a 1500€ piece of gear. What do you say? Return or no return? Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted April 26, 2017 Share Posted April 26, 2017 I'd definitely return it. This is a premium piece of gear and that kind of sloppiness simply isn't acceptable, and Line 6 needs to be made aware of it in order make sure they correct the problems. Quote Link to comment Share on other sites More sharing options...
katerlouis Posted April 26, 2017 Author Share Posted April 26, 2017 Thank you very much for the quick reply. I'm glad I'm not alone with this opinion. Sadly I already got a spare Helix from the retailer, which has the same issue, but this time on both sides. How would you suggest making Line6 aware of the issue? Is this forum topic enough? When I had a problem with the Line6 Spider V 240Head Display, the line6 Support ticket was answered with "give it back to the retailer"– Quote Link to comment Share on other sites More sharing options...
klangmaler Posted April 26, 2017 Share Posted April 26, 2017 Draw a support ticket: http://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
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