BrokenGravity Posted October 12, 2017 Share Posted October 12, 2017 So when I'm transferring patches and or IR's to the helix through the Helix app it will fail. What happens is I'll transfer a group or singular patch to the Helix and the app will will freeze for a second and it will come up with the orange banner at the top saying "device timed out" or "service not available" or "unknown device communication error" or some other error message. The app will then disconnect from the Helix itself. I have to turn it off and on again to connect. This is a strange problem because I'll retry the group or singular patch / IR and it will work. Some IR's Patches though will never transfer back to the helix and always cause a crash. The helix / program are up to date. Any one else experiencing this? Quote Link to comment Share on other sites More sharing options...
zooey Posted October 12, 2017 Share Posted October 12, 2017 Try a different USB port. Sounds weird, but only one of the three on my laptop work reliably with Helix, though they're fine for everything else. Quote Link to comment Share on other sites More sharing options...
zooey Posted October 13, 2017 Share Posted October 13, 2017 Just to say it, where I ran into that most was doing firmware updates. Quote Link to comment Share on other sites More sharing options...
FlyingsCool Posted October 13, 2017 Share Posted October 13, 2017 Or when the editor needed to updated to match the firmware (or vice versa) Quote Link to comment Share on other sites More sharing options...
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