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Muffled sound without much treble, any idea?

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Take the towel off the front of the amp.  But seriously, how can we help when we don't know what you've tried and what your setup is?  I would do a factory reset and if the sounds are still muffled, something is probably wrong with the amp.

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Learn to use EQ post amp. Same rule for any modeler in my experience. You are probably used to guitar speakers which peak midrange. Full range speakers are different. This amp is very similar to a modeler like a Helix or POD etc into a full range powered speaker.

This is a good demo video of post eq with the Spider V

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