chechunka Posted July 4, 2018 Share Posted July 4, 2018 I was updating via the line 6 updater and then received a boot error. The software told me to turn off the unit and restart and I did, but it no longer recognizes the HX. I have since gone to the forum and found the instructions stating that we need to download the new HX Edit (which and I now have). I still am having no luck getting my HX to boot up, or to be recognized by my MacBook Pro. The messages in my HX are as follows: (Top Left, Top Middle, etc.) TL: Line 6 Logo TM: HX EFFECTS TR: Boot Error BL: 1. Power-off. 2. Hold ">", Power-on. BM: 3. Release ">" 4. Run Line 6 Updater BR: Please advise. Quote Link to comment Share on other sites More sharing options...
cmvo Posted July 5, 2018 Share Posted July 5, 2018 Hi, try the safe boot mode, that worked for me. Check the link for instructions. https://helixhelp.com/reset-options/ Cheers 1 Quote Link to comment Share on other sites More sharing options...
chechunka Posted July 5, 2018 Author Share Posted July 5, 2018 I'm not sure how to do that in the HX Effects, there only seems to be a way to do that in the HELIX. Quote Link to comment Share on other sites More sharing options...
dghogan Posted July 6, 2018 Share Posted July 6, 2018 Hi there , Is anyone else getting the "error has occurred" message when tring to update your helix. I have the Helix LT and thought it was because I was running the 2.30 version, so I did the 2.50 just fine then the 2.54 loaded up perfect but I still get an error in big red letters saying I need to check mu USB connection and to try turning the power off and back on. I am trying to use the line 6 updater which sees my unit and I clock on it then follow all the instructions. I hit accept and next or continue and boom there is the same message again ,, an error has occurred. Please help.. thanks,, Don Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 6, 2018 Share Posted July 6, 2018 9 hours ago, dghogan said: Hi there , Is anyone else getting the "error has occurred" message when tring to update your helix. I have the Helix LT and thought it was because I was running the 2.30 version, so I did the 2.50 just fine then the 2.54 loaded up perfect but I still get an error in big red letters saying I need to check mu USB connection and to try turning the power off and back on. I am trying to use the line 6 updater which sees my unit and I clock on it then follow all the instructions. I hit accept and next or continue and boom there is the same message again ,, an error has occurred. Please help.. thanks,, Don Please see my reply in the other thread: Quote Link to comment Share on other sites More sharing options...
chechunka Posted July 25, 2018 Author Share Posted July 25, 2018 Line 6 sent me a new unit. I really appreciate their customer service. 1 Quote Link to comment Share on other sites More sharing options...
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