Verne-Bunsen Posted March 8, 2019 Share Posted March 8, 2019 Anybody encounter this one? I've encountered it three times now in the last couple of weeks and it's got me pulling my hair out. I'm in a patch making edits, saving as I go, everything is hunky dory, and suddenly "POOF", every footswitch/expression pedal assignment that changes a parameter of any block is GONE. Nothing does anything. The brackets are gone from the parameter values and nothing works. In every instance the saved version is messed up, so reloading it does nothing. The interesting thing is that it seems to know that there USED to be assignments because if I touch a footswitch it will move around between the parameters that were assigned to it. But what the values were is lost. I'm essentially stuck re-building the patch from scratch. And it's a big PITA. I'm not playing live these days, but I hate to think how such a "hiccup" would affect a guys set... Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted March 8, 2019 Share Posted March 8, 2019 Is this behavior both on the Helix display and in HX Edit? Quote Link to comment Share on other sites More sharing options...
Verne-Bunsen Posted March 8, 2019 Author Share Posted March 8, 2019 It has never happened while I was connected to HX Edit. I do the vast majority of my editing from the onboard interface. I can however confirm that HX Edit does reflect the loss of all assignments after-the-fact. Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted March 8, 2019 Share Posted March 8, 2019 That sure sounds to me like a memory problem within the unit itself. I'd open a ticket on that one with Line 6. That's actually pretty scary. 1 Quote Link to comment Share on other sites More sharing options...
Verne-Bunsen Posted March 9, 2019 Author Share Posted March 9, 2019 That’s probably good advice. I reckon I should figure out the status of my warranty... I will follow up with anything that develops. Quote Link to comment Share on other sites More sharing options...
Verne-Bunsen Posted March 10, 2019 Author Share Posted March 10, 2019 Just lost another one. This time I was not actively editing, I turned the Helix on and a patch that was fine last night had lost all of its assignments. Different preset, different bank. Rather discouraging, hardly worth rebuilding the presets at this point. I suppose it's good that nobody else is chiming in that they've encountered this, as it would be terrible for product confidence. I've got a ticket in, haven't heard back yet. I was able to upload two presets that have experienced the failure, so hopefully that helps them. I'm not sure what the status of my warranty is, but I did buy a Protection Plan from Guitar Center. If I can find the receipt... Quote Link to comment Share on other sites More sharing options...
Verne-Bunsen Posted March 15, 2019 Author Share Posted March 15, 2019 I've been talking with Tech Support and they settled on installing firmware 2.71 (I was still on 2.70) to see if it resolves anything. Seems like a shot in the dark, but it is a sensible place to start. I gave the unit a "Footswitch 9+10" reset, updated to 2.71 without any issues, and reset it again. I'm not importing any of my old presets, going to start fresh. Which will be a chore, but I was kind of doing that anyway as it was forgetting everything. I will report back if anything develops. Or doesn't. Quote Link to comment Share on other sites More sharing options...
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