bjnette Posted December 26, 2013 Share Posted December 26, 2013 When I first got the HD500 over a year ago I got Monkey and Edit to work and installed latest drivers etc no probs. I mainly edit from the unit and only recently decided to try a few customtone patches. I bought and sold a HD300 and installed its drivers etc and updated it fine. Now the HD500 usb device not recognized. I have tried 3 different usb cables. I have uninstalled everything line 6 with a deep uninstaller. Reinstalled and restarted the computer. Device failed to install balloon pops up and says contact manufacturer. Under Device manager and drivers the HD500, it says device certificates not recognized. I have opened a support ticket but being Christmas maybe someone knows what I am running into. Quote Link to comment Share on other sites More sharing options...
arislaf Posted December 26, 2013 Share Posted December 26, 2013 u tried on another computer?if on other computer is working, then it is your computer problem, maybe your registry on windows still exist, if not working, then probably it's your pod Quote Link to comment Share on other sites More sharing options...
bjnette Posted December 26, 2013 Author Share Posted December 26, 2013 I got it to work okay on an old XP Office machine. It warned to of no signature for the drivers which is not uncommon and you just click continue anyway. Why i don't get the window to do this the prob. Yes it is my win 7 pc prob. Quote Link to comment Share on other sites More sharing options...
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