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Help, Win 7 Says Contact Manufacturer


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When I first got the HD500 over a year ago I got Monkey and Edit to work and installed latest drivers etc no probs.


I mainly edit from the unit and only recently decided to try a few customtone patches.


I bought and sold a HD300 and installed its drivers etc and updated it  fine.


Now the HD500 usb device not recognized.


I have tried 3 different usb cables.


I have uninstalled everything line 6 with a deep uninstaller.

Reinstalled and restarted the computer.


Device failed to install balloon pops up and says contact manufacturer.

Under Device manager and drivers the HD500, it says device certificates not recognized.

I have opened a support ticket but being Christmas maybe someone knows what I am running into.

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