pablovitantonio Posted December 14, 2019 Share Posted December 14, 2019 Hello, I received my unit last monday, updated the firmware to 2.82 and then won't reboot. After readings all forums I've done everything and nothing happened. Sometimes, the units start, but after a few tweaks, just freezes, and then nothing again. I've opened a ticket, but there`s no solution. Quote Link to comment Share on other sites More sharing options...
codamedia Posted December 14, 2019 Share Posted December 14, 2019 I would try booting it in "update mode" and try installing the firmware once again. This should be the procedure on the Stomp.... If you run into any trouble with a failed update or your unit will not boot up, try powering on while holding the right arrow ">" This will put the unit into update mode and you can re-install the latest firmware from there. Make sure you follow the 2.82 update procedures precisely! There are specific procedures for each device... it's easy to follow the wrong ones :) There are two important steps that many people miss.... Start by installing the 2.82 version of HX Edit.. and when the install options appear, INSTALL EVERYTHING! The Stomp will use what it needs and ignore the rest. Doing this will avoid conflicts... it will ensure you have the correct drivers and updater required. When you run the updater (which is installed with HX Edit), DO NOT have HX Edit open. Quote Link to comment Share on other sites More sharing options...
pablovitantonio Posted December 14, 2019 Author Share Posted December 14, 2019 9 hours ago, codamedia said: I would try booting it in "update mode" and try installing the firmware once again. This should be the procedure on the Stomp.... If you run into any trouble with a failed update or your unit will not boot up, try powering on while holding the right arrow ">" This will put the unit into update mode and you can re-install the latest firmware from there. Make sure you follow the 2.82 update procedures precisely! There are specific procedures for each device... it's easy to follow the wrong ones :) There are two important steps that many people miss.... Start by installing the 2.82 version of HX Edit.. and when the install options appear, INSTALL EVERYTHING! The Stomp will use what it needs and ignore the rest. Doing this will avoid conflicts... it will ensure you have the correct drivers and updater required. When you run the updater (which is installed with HX Edit), DO NOT have HX Edit open. Hello, thanks for the reply. I've reinstalled the firmware and nothing. Doesn't work. Quote Link to comment Share on other sites More sharing options...
codamedia Posted December 15, 2019 Share Posted December 15, 2019 16 hours ago, pablovitantonio said: Hello, thanks for the reply. I've reinstalled the firmware and nothing. Doesn't work. Well... if it's brand new, return it for a new one. Any good store will have an exchange policy for a short time before the "warranty" policy kicks in. It's it's used.. use every recourse you can to return it. Quote Link to comment Share on other sites More sharing options...
pablovitantonio Posted December 16, 2019 Author Share Posted December 16, 2019 Yes, I'll do that. Thanks! Quote Link to comment Share on other sites More sharing options...
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