External Amp Switching Still Not Fixed

[lincolnpbarr]

I am experiencing a bug in controlling my amp using "Ext Amp" commands. My amp (Mesa Lonestar Special) has a stereo cable jack for controlling channel switching and boost. Tip (latching) is for channel switch and ring (latching) is for the boost.  My helix is set up using snapshots. I have "Ext Amp 1 Tip" assigned to a switch. The state of this switch I save per snapshot (Clean/Distortion) . Secondly, I have configured the expression pedal switch ( which btw, is INCREDIBLY hard to press/activate) to control the "Ext Amp 2 Ring". Whenever I am in my distortion channel and want to activate the boost, my amp switched back to the clean channel as the boost gets enabled. I have tested with a meter and what seems to be happening is, if "Ext Amp 1 Tip" is engaged and latching, them Ext Amp 2 Ring is also engaged by the expression pedal switch, "Ext Amp 1 Tip" latch is released, causing my amp to go back to it's default channel. I tested assigning the Ext Amp 2 Ring to any pedal and this bug persists.

 

I have been using this configuration for a long time with no problems. I have three shows this week, I guess my work around will be to go back to the mesa pedal for the boost functionality. Bummer, I hope this gets addressed soon.

[rd2rk]

I'm confused.

1) the thread title is ".....still not fixed". Have we worked on this problem before?

2) You say you've been using this configuration for a long time with no problems. What changed?

 

IF you opened a Support Ticket, then they're looking at it.

Of course, you're assuming that it's a Helix problem, not user error.

 

If you're asking for help with the problem, attach your preset and I'll have a look at it.