gabebondoc Posted July 20, 2020 Share Posted July 20, 2020 (edited) Hey y'all - forgive me if this has been covered, but I've been searching and searching and can't seem to find a solution. So I insert the plug-in (Logic Pro X 10.4.8), it opens, logs in/activates, a pop up window tells me that Native is activated and doesn't expire, I hit "Okay" ... and the plug in never "turns on" - it's just greyed out and nothing is clickable. I have the latest version of Native (for HX Stomp) and it was working beautifully on my old 2011 MBP (High Sierra), but is totally non-functional on my 2018 MBP (Mojave). I also have HX Edit installed and it works perfectly when I plug my Stomp in. Would appreciate any guidance! Thanks! Edited July 20, 2020 by gabebondoc Marked as solved Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 20, 2020 Share Posted July 20, 2020 40 minutes ago, gabebondoc said: Would appreciate any guidance! Thanks! Hi, Well, you have got into a state haven't you? I can understand your "panic", but what you are stating isn't very clear. To clarify; You previously had a full working version on your old 2011 MBP and you now have a newer MacBook Pro running Mojave, but HX Native fails to run correctly, as shown in the screen grab? When you swapped over to the new MBP has it ever worked correctly and now simply stopped or it has never worked on the new machine? When you swapped over to the new Mac did you do it by "migrating" from the previous hardware, or was it a complete fresh start. Did you de-authourise your old computer and then authorise the new one? Have you tried a full uninstall and re-install of Helix Native? did you go to your Line 6 Account page a verify that computer is actually in the Authorised Devices list and Native is listed on the Activations page. I ask this stuff, just so we know what you have and have not tried to resolve this, because once you have Native up and running you don't ever see the "Your license never expires, etc." window. Something has glitched! Quote Link to comment Share on other sites More sharing options...
gabebondoc Posted July 20, 2020 Author Share Posted July 20, 2020 Thank you for the reply! 1. You previously had a full working version on your old 2011 MBP and you now have a newer MacBook Pro running Mojave, but HX Native fails to run correctly, as shown in the screen grab? Correct! 2. When you swapped over to the new MBP has it ever worked correctly and now simply stopped or it has never worked on the new machine? Helix Native has never worked correctly on the new machine. 3. When you swapped over to the new Mac did you do it by "migrating" from the previous hardware, or was it a complete fresh start. I did not use data migration - all programs and plugins have been freshly installed. 5. Did you de-authourise your old computer and then authorise the new one? Yes, I had deauthorized my previous computer. 6. Have you tried a full uninstall and re-install of Helix Native? Yes, I have uninstalled, restarted, installed, restarted - no dice. 7. Did you go to your Line 6 Account page a verify that computer is actually in the Authorised Devices list and Native is listed on the Activations page. Yes, my new computer is an authorized device per my Line 6 account page (additionally, my previous computer is deauthorized.) Thank you again and I hope this helps to clarify my issue! Quote Link to comment Share on other sites More sharing options...
gabebondoc Posted July 20, 2020 Author Share Posted July 20, 2020 FIXED! I suspected it was a “calling home” issue because the authorization was being funny… so I checked the firewall to make sure it wasn’t enabled, restarted my router and voilá - full authorization. Thanks all - hope this helps! 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 21, 2020 Share Posted July 21, 2020 11 hours ago, gabebondoc said: FIXED! I suspected it was a “calling home” issue because the authorization was being funny… so I checked the firewall to make sure it wasn’t enabled, restarted my router and voilá - full authorization. Thanks all - hope this helps! Thanks, it’s good to know you are up and running. After you clarified that your new Mac had a clean install of everything and HXN failed right out of the gate, then my next suggestion would have been turn of any “blockers”, Little Snitch etc. Once it has phoned home for full verification you should not see the "Your license never expires, etc." window again. You did a good job of tracking it down and posting here may help other users. Thanks again and have fun. Quote Link to comment Share on other sites More sharing options...
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