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Spider V Remote

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My computer see's the device but Spider V Remote says no device found if I unplug the device and put it back in the software starts looking again but again no device found, This software worked when I first downloaded it but no more then a month and it sometimes shuts down b4 finding anything sometimes it runs searching forever . I would like to use this again I found it very useful, I have uninstalled and reinstalled but no change , please help ! Thank You.

I have checked my cables my Spider V30 MKII is upto date less then a month old bought in June of 2020 

Annotation 2020-07-21 120826.png

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Post this in the Spider forum... nobody's gonna see it here.

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