HX Stomp don't start

[Giltuba]

Hi, i need help!

 

I tried to do the firmware update of my hx stomp but it gave an error and now the device does not start. No more than the initial image (attached file)

 

Thanks

[datacommando]

9 hours ago, Giltuba said:

I tried to do the firmware update of my hx stomp but it gave an error and now the device does not start.

Hi,

 

First thing to try is hold down Foot Switches 2+3 while powering up the Stomp. This should perform a “Factory Reset”, then from there you can try the update again if necessary.

 

I can see that the Stomp is on v2.71 and if you are trying to update to v2.92 you should have be aware that there was a major change to the Helix Core Operating System at v.2.8. The firmware release notes mention that at a point about 50% through the update the Line 6 Updater displays a second dialogue and the LCD reads “Boot Failure. Entered Update Mode” THIS IS NORMAL. I don’t have a Stomp, so I’m not sure if that message is shown on the unit’s screen, but I think that this is probably what has happened to your box.
 

Hopefully the Reset should fix it but, if it doesn’t you could try powering up the Stomp while holding down “PAGE >”. On a Helix FX box this puts the hardware into “Safe Boot” mode.
NOTE: This option is not documented in the regular Reset Options for the Stomp although I have read that others have had this keypress work for them. Should doing this give you a completely blank screen, you should be able to re-install the firmware again. No guarantee is given or implied - if you decide to attempt the Safe Boot routine, you do so at your own risk.

If you’re using a Windows PC check this thread for a comment about doing offline updates.

 

 

Hope this helps/makes sense.

Edited August 18, 2020 by datacommando
Added link

[Giltuba]

Hello datacommando,

thank you very much for your help was very important!

Now I have the HX Stomp working perfectly !!

Once again, thousand thanks !!

[lou-kash]

On 8/18/2020 at 11:57 AM, datacommando said:

try powering up the Stomp while holding down “PAGE >”. On a Helix FX box this puts the hardware into “Safe Boot” mode.

 

On 8/18/2020 at 11:57 AM, datacommando said:

you do so at your own risk.

 

 

My neighbor bought a new Stomp about a week or two ago (after I've showcased him mine!) and attempted to update the original 2.65 firmware to 2.92.

Then he bricked it.

Then he came to me today.

Then I recalled reading this thread just this morning.

 

The fix worked like a charm. :)

 

For the record: I've updated his Stomp using the most recent Line 6 Updater and the offline firmware because my MacOS El Capitan cannot connect to the online updater via HX Edit anymore, see also:

 

[LeCearaa99]

On 8/17/2020 at 9:18 PM, Giltuba said:

Hi, i need help!

 

I tried to do the firmware update of my hx stomp but it gave an error and now the device does not start. No more than the initial image (attached file)

 

Thanks

Hi,  I´m having the same problem , how did you fix it? please

 

[datacommando]

9 hours ago, LeCearaa99 said:

Hi,  I´m having the same problem , how did you fix it? please

Hi,

 

Don’t Panic - It is very rare that a glitch in the firmware will actually turn your device into an paperweight.

 

I will assume that you have read through and tried all the suggestions posted here, but let’s just give this one more go around. I keep saying that I will stop doing this, but here we go again.

 

Once more from the top!

 

You don’t mention what your computer and OS are, but I will guess Windows plus the routine should be the same for Mac. Also you don’t say what version firmware you had installed and or if you have updated firmware previously with success.

 

Firstly go to the "DOWNLOADS" menu at the top of this page and from  "-ALL HARDWARE-" select HX Stomp. Leave the "-ALL SOFTWARE-" menu item as it is, now select your Windows system or Mac OSX from under the "-ALL OS-" tab, then click “GO”. On the next page you will find the first 3 items you will need. The Line 6 Updater v. 1.23, along with HX Edit 3.11 for your HX Stomp and then you will need the Firmware 3.11.0 Flash Memory.

 

Download all these items to your computer and note where they are. 

Then:

 

1. Remove all previously installed Line 6 software from your computer especially the Windows drivers and then restart your computer.
2. Make sure to turn off the power to your HX Stomp.
3. Unplug the USB cable from the computer and the Stomp.
4. Power up the Stomp while holding down “PAGE >”. This puts the hardware into “Safe Boot”- Update mode. (NOTE: Should doing this give you a completely blank screen, you should still be able to re-install the firmware again.)
5. Leave the HX Stomp powered up.
6. Now you can install the latest HX Edit v. 3.11 (with all the drivers)
7. Reconnect the USB cable to the Stomp and your computer - Do not use a Hub. (Some USB ports on the front of a PC can act as a hub, so use one on the back).
8. Ensure that HX Edit is closed and also shutdown any other background tasks, screen savers etc., also disconnect from any internet services. You don’t want anything to interfere with this installation routine.
9. Now, find and launch the Line 6 Updater Utility and select "Offline Mode". Your HX Stomp and current firmware version should now show up in the window, click on the dark green coloured band and you should now have the option to select a  local file - point it at the Flash Memory file you downloaded and let it get on with the update.
10.  When it completes your HX Stomp should restart and go through rebuilding the presets after which, you can launch the new HX Edit v.3.11 software and you should be good to go.

 

No guarantee is given or implied - you do so at your own risk. If this fails, contact Line 6 Customer Support and raise a ticket.

 

Hope this helps/makes sense.