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Problem with backround noise recording vocals

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Hi everyone - hoping someone can help me here. 


I recently got a UX2 and a Rode NT1-A microphone. 


I can barely hear any vocal through the headphones unless I crank up the physical gain on the mic channel and/or the level in the DI in themixer view of pod farm. That results in very high levels of white noise making it impossible to record. 


I have managed to record some guitars ok but generally find the UX2 output volume surprisingly low. 


This is driving me nuts - am I missing something super simple here? The only thing I have been able to test is a different XLR cable, and the results are the same. All the gear is brand new. I'm going into a Dell Inspiron 15 7000 which is a few months old. 




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