ajzguitar Posted June 17, 2021 Share Posted June 17, 2021 I bought an HX Effects around 2018 but didn't get around to registering it until late 2020. When I originally registered it the offer to buy Native at a reduced price came up, and I intended to take advantage of that. But I haven't been home recording and ended up not trying to action that until yesterday. When I logged on to my account now I'm no longer seeing Native available at the reduced price. I am getting an option to register a device that might entitle me to the discount, but the HX Effects is already registered and that doesn't seem to be triggering the offer. If I try to purchase Native, I'm being asked for full price. I'm not sure what's happening. Has the offer been withdrawn? Or am I meant to be doing something to trigger it? Grateful for any advice. Quote Link to comment Share on other sites More sharing options...
phil_m Posted June 17, 2021 Share Posted June 17, 2021 You should still be eligible for the discount. I’d suggest opening up a support ticket. They should be able to take care of it pretty easily. Quote Link to comment Share on other sites More sharing options...
ajzguitar Posted June 17, 2021 Author Share Posted June 17, 2021 Thanks, appreciated. Quote Link to comment Share on other sites More sharing options...
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