HX edit connection interrupted

[vkondratiev94]

I'm regularly facing connection interrupt issues with HX Edit on Mac mini 2020, Mac OS Monterey. Error message: Failed to load preset. Timeout waiting for a response from device. I tried to change the stock USB cable, flash memory and re-install 3.11 firmware on my Stomp XL, disable my USB hub, reinstall HX Edit, but nothing helps. I also installed Line 6 Helix Driver2. This error happens when I'm trying to change block position in the preset or to change preset via HX Edit. I hope that the problem is with the software.

[soundog]

Did you try a direct USB connection (no hub)?

[vkondratiev94]

3 hours ago, soundog said:

Did you try a direct USB connection (no hub)?

yes, but as I understand mac mini has a USB 3.1 port. I need to mention, that on Mac OS Big Sur all was fine. I’m also using custom Celestion IR’s from the Line6 marketplace. What do you think, could they cause that problem?

[datacommando]

3 hours ago, vkondratiev94 said:

I need to mention, that on Mac OS Big Sur all was fine.

It’s not very clear from your post, but does this mean that your Mac Mini was running Big Sur and since then you have updated your Mac OS to Monterey?
 

If this is correct, you will see on the download page for HX Edit v.3.11 that Monterey is not listed as being compatible.

 

Compatible OS: Mac OS X, macOS Sierra, macOS High Sierra, macOS Mojave, macOS Catalina, macOS Big Sur

 

In Apple’s eternal quest to update the OS, other manufacturers are struggling to keep pace. Apple then simply blames everyone else.

 

Also, in the lower right hand corner of this page is a black dot with a white question mark inside a white circle. Click on that to reveal the Help Centre with Common Product FAQ’s, including “USB Connection Issues”. Simply follow the links to the “USB Audio Troubleshooting” article.

 

Hope this helps/makes sense.