smooth1sj Posted November 15, 2021 Share Posted November 15, 2021 Hi all, I will open this post by willfully admitting that I am new to the Helix, Helix native, and Cubase. I am using the Helix floor as the audio interface however there is no sound. I can see Helix Native in Cubase but Cubase is not giving me the option to choose Helix floor as the audio interface. I tried several solution suggestions the most recent being to uninstall and reinstall Helix Editor so Cubase can see the driver. Everytime I try to uninstall the editor it opens up and says no device connected. I tried connecting the Helix floor (backing up my presets) and tried to uninstall it again but nothing happens and if I click on it a second time I get a message stating "Please wait until the current program is finished uninstalling or being changed". Any suggestions? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted November 16, 2021 Share Posted November 16, 2021 Turn off your computer. Wait a minute. Restart your computer. Go to SETTINGS>APPS & Features. Find HX Edit Uninstaller. Click on it. Click UNINSTALL. Follow the prompts. If that doesn't work, your problems are bigger than just being unable to uninstall HX Edit! 1 1 Quote Link to comment Share on other sites More sharing options...
Anderton Posted November 16, 2021 Share Posted November 16, 2021 4 hours ago, smooth1sj said: I will open this post by willfully admitting that I am new to the Helix, Helix native, and Cubase. Unfortunately, that's a lot to be new to at the same time. I'd recommend starting by eliminating as many variables as possible. Don't uninstall HX Edit yet. Restart your computer, open only HX Edit. After it opens and complains nothing is connected, then connect hardware Helix to a USB port that connects to your motherboard - preferably on the rear panel, close to the power supply, and NOT through a USB hub of any kind (powered or unpowered). If HX Edit doesn't connect, it's probably a driver issue. Another possibility depends on your USB cable. Some USB cables (like those that come with consumer devices, including some phones) include only the power lines, NOT the data ones. Data will never be transferred under those conditions. If HX Edit does connect, then the issue with Cubase relates to configuration. But first, let's find out if HX Edit can connect. 1 1 Quote Link to comment Share on other sites More sharing options...
smooth1sj Posted November 16, 2021 Author Share Posted November 16, 2021 Thank you both (rd2rk and Anderton) I was actually able to get Cubase to give me the Helix floor as the audio interface device. Appreciate you both taking time to read and respond to my issue. Quote Link to comment Share on other sites More sharing options...
Anderton Posted November 17, 2021 Share Posted November 17, 2021 I did a pretty extensive article for Sweetwater's inSync online magazine about using the Helix as an audio interface, I think you might find it helpful. (This material will also be included in my upcoming Helix eBook.) 1 Quote Link to comment Share on other sites More sharing options...
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