FormerlyLite Posted December 30, 2021 Share Posted December 30, 2021 Hi, Recently got a Pod HD Pro X, and have set about installing the PC software (I'm running Windows 10, latest version) and updating the Pod's firmware.. or trying to. I get the error message shown in the screenshot every time I try to do the flash update. Have used three different USB cables, all of which work fine for anything else. All PC drivers and Windows updates are the latest. USB power management is off in all settings. What am I doing wrong, if anything? Help! Quote Link to comment Share on other sites More sharing options...
hurghanico Posted December 30, 2021 Share Posted December 30, 2021 If possible always connect the POD to USB 2.0 only ports (avoid USB 3.0 ie those with the blue internal tab). If the problem persists it could be due to a momentary malfunction of the Line6 servers that provide the firmware file in streaming to the monkey app which in turn installs it in the POD. Maybe at this Christmas/new year's eve time the Line6 guys are all on vacation and no one is checking if everything is working properly here. However as a workaround you can download the firmware file manually from this site (from the DOWNLOADS section) and then choose the "update from file" option in the Monkey app. If the USB connection works fine, the firmware flashing should proceed and finish successfully since when done in offline mode there is no need to be connected to the Line6 server . PS. If you want you can open a log generated by the monkey app to read what it did last time, if it had any problems and which ones. To do this, with the app window open, click on the monkey icon in the upper left corner and in the menu that appears click on "Diagnostics" .. _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
FormerlyLite Posted December 31, 2021 Author Share Posted December 31, 2021 Thanks, will do that (open a diagnostic) next time. Have already tried downloading the file and using that local version instead (via Monkey). No difference in result. Quote Link to comment Share on other sites More sharing options...
hurghanico Posted December 31, 2021 Share Posted December 31, 2021 At this point open a support ticket to speak directly with the Line6 official support guys https://line6.com/support/tickets/ Good luck _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
FormerlyLite Posted January 5, 2022 Author Share Posted January 5, 2022 Did that. Still haven't heard back from them. Uncertain how to proceed, and if this is anything to go by, I might reconsider upgrading to a higher grade Line 6 model later on... Quote Link to comment Share on other sites More sharing options...
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