HD500 no unbalanced output

[dennisyurich]

I've been using my HD500 for years. Last night at a gig there was no unbalanced output. Ugh! Tuner worked, all patches showed up. Today I checked again and no unbalanced output on either Right or Left. I checked the balanced XLR and headphone outputs and they all work. Since both Right and Left outputs stopped, it does not seem that there would be a physical connection issue inside. Could it be a software glitch? Is there a HD500 reset? Any suggestions as to what to look for?

[hurghanico]

1 hour ago, dennisyurich said:

I've been using my HD500 for years. Last night at a gig there was no unbalanced output. Ugh! Tuner worked, all patches showed up. Today I checked again and no unbalanced output on either Right or Left. I checked the balanced XLR and headphone outputs and they all work. Since both Right and Left outputs stopped, it does not seem that there would be a physical connection issue inside. Could it be a software glitch? Is there a HD500 reset? Any suggestions as to what to look for?

 

Check your mixer (or monitor) unbalanced input if it is working fine..

Check also the 1/4" Out switch next to the pedal, move it up and down a few times, and finally set it to LINE

 

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[dennisyurich]

Yes. The switch next to the pedal was the problem. It was half way between the two positions. Thanks a ton!!!

[pianoguyy]

10 hours ago, dennisyurich said:

Is there a HD500 reset?

for future reference - 

There is no 'factory reset', at least not in the common vernacular. 

But there is a 3 step procedure that we refer to as a factory reset. 

 

The truth is, if you don't already know what it is, then I suggest you do it because.... 

If you are still running the original firmware, you will see some serious improvements and additions if you install the latest.