SandChannel Posted February 12, 2022 Share Posted February 12, 2022 Hi all. I updated my Helix and HX-Edit to the most recent versions. The new amps and effects are in my Helix, but when I tried to upload some presets and IRs that I purchased from the Marketplace, I am being told that I don't have a license for them. When in HX-Edit, I am logged in and the button is green. When I try to import anything, it goes red and gives me an error. A few seconds later it goes green again. This is pretty frustrating. Any ideas? Thanks. Quote Link to comment Share on other sites More sharing options...
SandChannel Posted February 13, 2022 Author Share Posted February 13, 2022 Bump. Has anyone been able to get a purchase from the Marketplace onto their Helix since the update? Seems to be an issue. A major one. Quote Link to comment Share on other sites More sharing options...
silverhead Posted February 13, 2022 Share Posted February 13, 2022 I am able to import Marketplace assets that I purchased some time ago. Haven't tried making a new purchase. Of course, you need to be logged in to your Line 6 account within HX Edit in order for your asset authorization to be recognized. Quote Link to comment Share on other sites More sharing options...
SandChannel Posted February 13, 2022 Author Share Posted February 13, 2022 14 minutes ago, silverhead said: I am able to import Marketplace assets that I purchased some time ago. Haven't tried making a new purchase. Of course, you need to be logged in to your Line 6 account within HX Edit in order for your asset authorization to be recognized. I am logged into HX-Edit on my registered computer - green dot active. I even bought something after the update just to see if it will work and I am still getting a license error. This is kind of a drag because I bought a lot of L6 IR's and all of them are in limbo. Quote Link to comment Share on other sites More sharing options...
silverhead Posted February 13, 2022 Share Posted February 13, 2022 I suggest you open a support ticket. I suspect there’s something in your environment or account. It doesn’t seem to be a general problem. Quote Link to comment Share on other sites More sharing options...
SandChannel Posted February 13, 2022 Author Share Posted February 13, 2022 42 minutes ago, silverhead said: I suggest you open a support ticket. I suspect there’s something in your environment or account. It doesn’t seem to be a general problem. Thanks. I did open one the other morning. I think it is a bit more of a widespread issue as there are comments on SevenString and TGP from people experiencing the same thing. Someone said it might be a server issue, but I don't know anything about that. Quote Link to comment Share on other sites More sharing options...
SandChannel Posted February 16, 2022 Author Share Posted February 16, 2022 Apparently, there was a server issue and it has been resolved. Thanks, Line 6! 1 Quote Link to comment Share on other sites More sharing options...
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