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Brand New Hd500x: Cannot Update Usb Fw Or Flash Memory


Hello all. Just took a brand new unit out of the box. I am on a windows 8 laptop. Monkey recognizes the device and allowed me to download and install the drivers. When I try to update the USB firmware, I get a message it does not detect it and reconnect (which I've done several times). When I try to update the flash memory, it tells me there is a problem opening the MIDI ports. I am not using a MIDI connection at all.


Please help!

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