Helix suddenly no longer working Win 11

[frodebassist]

Hi,

I use Gig Performer for live performance, and have been using effects from Helix Native until now.

About a week ago, Helix started saying "Mixxing plugin" within my session on gig performer. It was solved by closing it and reopening. However, totday it stopped working completely.

I can se it in the plugin menu, although I also see a disabled entry in the plugin manager window.

Trying to open it does nothing. 

 

Any tips?

 

I've uninstalled, rebooted, reinstalled, tried going back to 3.11, still nothing.

Win 11 is up to date. It's the Home edition.

 

Gig Performer is V 4.5.8

 

Laptop is Acer Swift with an Intel i7 3.3 ghz processor

 

Hope for any clues! 

 

Frode

[datacommando]

On 8/16/2022 at 1:43 PM, frodebassist said:

Any tips?

Hi,

 

I noticed that you also asked for help with this issue over on the GP Community forum. In those posts you say that it still works on your desktop Window PC machine. 

 

As Native hasn’t changed, and you already have v4.5.8 Gig Performer running on you desktop, I would tend to suspect something on your laptop has screwed up.

 

I’m a Mac pilot, so I can’t assist you any more than that, but as you noted over in the GP forum, try a re-install of Windows on you laptop.

 

Hope this helps/makes sense.

[frodebassist]

Hi, thanks,

 

I did a full reinstall of Windows and everything today, and it's still behaving in the same way unfortunately.

 

[datacommando]

On 8/17/2022 at 11:54 AM, frodebassist said:

Hi, thanks,

 

I did a full reinstall of Windows and everything today, and it's still behaving in the same way unfortunately.

 

Apologies for the late response. I’m unable to help any further as you are a PC user and it’s not my territory. The best way to proceed now is to contact Customer Support for assistance.