Helix as DAW Interface

[ahallida]

I use the HX Stomp as an audio interface with my DAW (Cubase 12 Pro / Windows 10 Pro) with no issues until the most recent HX Stomp update (3.50).

 

The DAW no longer compensates for delay / latency on playback. I am not a Cubase expert - however I have used the software for about a decade and I am familiar with interface setup / ASIO / delay compensation.

 

I have tried using another audio interface (Steinberg UR22 mkII) with the same DAW. This solved the problem. This test combined with the problem appearing only after the Helix update makes me think the issue is with the HX Stomp. I have updated Windows, drivers, and Cubase to no avail.

 

Any insight you folks can provide would be greatly appreciated.

[MusicLaw]

Installing the Firmware 3.5 update and following the instructions results in your Helix Stomp's Global Settings being Reset. Did you have any customized settings in your Globals? If so, and you backed up before performing the firmware update, you can do a selective Restore (using HX Edit) and select Global Settings to restore your previous Global settings. Otherwise, you can reconfigure your Global Settings directly on your Helix Device (as HX Edit does not provide access to the Device's Global Settings). 

 

Are you using Helix Native Plugin?

[ahallida]

Thank you, MusicLaw. Turned out it was the Windows drivers - I had several previous versions of HX Stomp drivers.

 

I have the Helix Native Plugin but I rarely use it because my system has latency issues with plugins - better for me to direct monitor with HX Stomp as interface setup.

[MusicLaw]

Glad you got it sorted out.