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JTV-89 not supported by Workbench HD 2.15 after update to Helix Floor 3.5


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Hey guys,

 

My Helix floor suddenly lost all the custom names for each snapshot, so I went through the process of updating to 3.5, including the firmware, along with loading a saved setlist, which brought everything back.

 

However, my Workbench HD is the giving me the following notification - see attached screenshot:

The connected Variax is not compatible with Workbench HD. You must use a James Tyler Variax version 2.00 or higher

 

I do not understand why everything was working just fine and 24 hours later, I have to jump through all these hoops. I have literally been working with the JTV-89, Workbench and the Helix floor since Dec of 2020, with relatively zero issues.

 

Why are all these issues happening now? This literally was working yesterday

 

BTW, before I submitted this post, I thought I would read a few more and one suggested to unplug the guitar, followed by plugging it back in and clicking the top control button to turn the guitar back on, which worked. This has been a strange 24 hour period of time

Screenshot_20230227_123900.png

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