Kidwags Posted June 18, 2023 Share Posted June 18, 2023 Lately, I've been downloading Presets from Custom tone to my Helix Floor, However, when importing them into HX Edit I'm getting a Warning " HX Edit was unable to import the preset because it contains unrecognized model". Yet, I am in the Helix Floor category section. Does this sound familiar to anyone else? Can this be fixed? Thank You Quote Link to comment Share on other sites More sharing options...
datacommando Posted June 18, 2023 Share Posted June 18, 2023 On 6/18/2023 at 1:13 PM, Kidwags said: Lately, I've been downloading Presets from Custom tone to my Helix Floor, However, when importing them into HX Edit I'm getting a Warning " HX Edit was unable to import the preset because it contains unrecognized model". Yet, I am in the Helix Floor category section. Does this sound familiar to anyone else? Can this be fixed? Thank You Hi, This could happen if you have downloaded a CustomTone preset that was created using a newer version of the firmware than is in your hardware unit. if you haven’t already done so, update your firmware to version 3.60 now. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
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