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Cannot Backup


GeoPolitan
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On 9/9/2023 at 6:37 PM, GeoPolitan said:

Just updated Helix Edit. No Problems. Tried to update firmware, and back up fails. HELP!


Hi,

 

Don’t give us much to go on, do you? Just HELP!

 

When seeking assistance it’s a great help to know, exactly, what HX device you’re trying to update, from what firmware revision and what your computer and operating system is.

 

Anyhow, the method of recovery from failed update installations has been covered at great length in this forum. Have you looked?

 

Oh, look - here it is - just remember any reference to version numbers in the post will need to be the very latest available. The fix is common to any hardware.

 

 

Hope this helps/makes sense.

 

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  • 3 weeks later...
On 9/21/2023 at 12:04 PM, CarolynWhitlow said:

Thank you for sharing that. I went through all as explained and it FINALLY worked. Line6 support not available for days. I appreciate you for your help.


Hi,

 

No problem - happy to help, and good to know that you managed to fix the issue and are up and running.

 

Enjoy your updated firmware.

 

 

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