NEED HELP WITH NATIVE!

[Justin_1238]

Line 6 helix native, will not let me switch setlists, or snapshot, I can drop the menu to change setlist to user setlist bit it only selects what behind the menu and does the same with snapshot, due to this I am unable to use user made patches. and I am not able to sign in because of this issue.

 

I have completely uninstalled helix from my computer including all helix files, 

 

if anyone has any answers or solutions that would be much appreciatedz

[datacommando]

On 11/4/2023 at 6:38 PM, Justin_1238 said:

Line 6 helix native, will not let me switch setlists, or snapshot, I can drop the menu to change setlist to user setlist bit it only selects what behind the menu and does the same with snapshot, due to this I am unable to use user made patches. and I am not able to sign in because of this issue.

 

I have completely uninstalled helix from my computer including all helix files, 

 

if anyone has any answers or solutions that would be much appreciatedz

Hi,
 

I realise that this is your first post here, but when seeking assistance with issues like this, it is a big help to know exactly what version of Helix Native, what DAW and what operating system you are running in your computer? Did you already have a copy of Native previously installed and fully functional, or is this a completely new installation.

 

This information is important - We are not psychic.

 

I have recently seen posts on the PreSonus forum regarding these symptoms occurring after updating Studio One Pro to version 6.5.

 

If this your DAW, you should update to v 6.5.1 which was listed as a fix on November 1st.

 

Hope this helps/makes sense.

 

Check this:

https://forums.presonus.com/viewtopic.php?t=52495&p=308995