StephenSmiley777 Posted November 17, 2023 Share Posted November 17, 2023 How to properly update to 3.7 without losing all my custom presets in my non factory user 1-5 ? Im confused by the instructions regarding this. Please help!!! Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted November 17, 2023 Share Posted November 17, 2023 - Backup your Helix. Do it now (I know, the update instructions will tell you to install the new HX Edit first, but you have a working system now, so this is when you do a backup). - Log into your account within HX Edit (in case you haven't done so yet). You should see an update available notification (lower right corner or a popup). - Accept the update and follow all further instructions. - Make sure to do a factory reset. - When done, reload your backup. - Make sure to reboot after that, so the Helix can rebuild your old presets. 1 Quote Link to comment Share on other sites More sharing options...
StephenSmiley777 Posted November 17, 2023 Author Share Posted November 17, 2023 OK. So all my saved custom presets in users 1-5 will not be lost after factory reset? Thank you for responding! Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted November 18, 2023 Share Posted November 18, 2023 They will be in your backup. Quote Link to comment Share on other sites More sharing options...
StephenSmiley777 Posted November 18, 2023 Author Share Posted November 18, 2023 thank you! Quote Link to comment Share on other sites More sharing options...
datacommando Posted November 18, 2023 Share Posted November 18, 2023 On 11/17/2023 at 11:14 PM, StephenSmiley777 said: How to properly update to 3.7 without losing all my custom presets in my non factory user 1-5 ? Im confused by the instructions regarding this. Please help!!! Hi, The info supplied by @SaschaFranck is correct, especially about making the backup first before installing HX Edit. I have also replied to similar post earlier that you might want to check out here: Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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