e_andino Posted June 20, 2024 Share Posted June 20, 2024 It gets stuck on the first screen and the "Pod Go" logo doesn't even appear. I bought it used and it arrived like this, I get the impression that they tried to update it and it turned off or I disconnected the USB cable. I don't know what to do Does anyone know? Quote Link to comment Share on other sites More sharing options...
silverhead Posted June 21, 2024 Share Posted June 21, 2024 If you have any refund/return/warranty I would get it replaced. Otherwise open a support ticket. Quote Link to comment Share on other sites More sharing options...
somebodyelse Posted August 19, 2024 Share Posted August 19, 2024 On 6/20/2024 at 6:14 PM, e_andino said: It gets stuck on the first screen and the "Pod Go" logo doesn't even appear. I bought it used and it arrived like this, I get the impression that they tried to update it and it turned off or I disconnected the USB cable. I don't know what to do Does anyone know? Sorry for the late reply. Long time Helix user, just bought a POD Go last week... ... anyway, saw a guy having a similar issue with his PG a couple of days back. This morning, had time on my hands...long story short, I 'bricked' my POD G, to see how to fix it. What I ended up doing was installing an older version of the firmware and then updating it from there. Two things that are important are a good USB cable and if you're on Windows, you have the screensaver, sleep mode and USB suspend settings disabled. Since you probably don't know what version firmware it was on, I'd suggest downloading version 1.40 - that's what mine came with new on Thursday. I assume you already installed POD Go Edit, the drivers and L6 Updater and have registered with Line 6? Download the firmware version 1.40 from the Line 6 website. Plug the POD Go in to your computer. Open L6 Updater in 'Offline Mode'. On the POD Go, hold down the 'Page>' button while switching on the unit - keep it held down for about 10 seconds after you switch on, since you might not get any indication of anything on the screen. Select the POD Go from the list, then 'choose file', then 'install'. Assuming this installs successfully, close L6 Updater, and perform a factory reset on the POD Go. Next step is to update to the latest firmware. Open POD Go Edit and carefully follow the instructions. It takes about 25 minutes for it to update from v1.40 to the latest version. This is why it's important that the cable is in good shape, and why screensavers, sleep mode and USB suspend are switched off. Really hope you got it sorted earlier than this, but if not... give the above a try. Quote Link to comment Share on other sites More sharing options...
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