Helix LT Encoder 3 only goes between 2 adjacent values

[deluxe5594]

 

Hello All,

The Encoder 3 on my Helix LT is not working anymore. It goes only between  2 adjacent values. I don t know since what firmwareupdate this is happen but I guess a firmwareupdate is the reason for. I actually use 3.80.

The Test UI says 128-129 only for encoder 3.

Changing parameters with HX Edit is possible. They are transmitted to the Helix with in HX Edit choosen settings. But again, with encoder 3  only 2 adjacent values between  the "new" settings on the Helix LT are possible.

 

I opened a ticket to Line 6 support and they recommend to reset with button 9/10 etc. It doesn ´t help.

 

Is this happen in a similar case to anyone else?

[SaschaFranck]

Wellknown issue (never had it on my Floor back then but often on the Stomp). Defenitely seems to be software related - but it's never been truly fixed. And no, resetting doesn't help. Not good.

[deluxe5594]

Hi Sascha,

Thank you for your reply. I updated my ticket 47989 to Line6 support now. 

The existing error makes it impossible to continue using the device.

If Line6 will not find a solution I m done with them and do a change to Fractal.

I will keep you updated.

 

Greetings  from "Germoney" too.

 

 

[hurghanico]

Rotary Encoder for HX Stomp / Helix - FOUND!

 

[BrentonAllen]

On 12/29/2024 at 7:53 PM, hurghanico said:

Rotary Encoder for HX Stomp / Helix - FOUND!

 

Thank you so much.