anzapp Posted March 25 Share Posted March 25 Hello, I would like to report the following problem. Maybe you are experiencing this too. In short, after having updated to the latest version of Native and the latest version of Cubase 14 Pro, opening Native on my DAW causes an instant crash. My gear: - MacBook Pro 2021 - 32 GB RAM - OS Sequoia 15.3.2 - Cubase 14 Pro latest patch - Native latest patch Issue: - I have always used Native without issues. Now, when I try to load it on a track, Cubase instantly crashes. - The crash report seems to suggest that it is in fact Native VST3 that causes the crash. - Cubase VST manager looks ok. The plug in is not blacklisted or anything. Every other plug in works fine. - I tried with Cubase 13. Same result - I tried with Garage Band. The plug in does not open and I instantly receive a pop up message telling me that the plug in is making the system unstable and that I should reopen the DAW. So, the problem is not confined to Cubase. Attempted solutions suggested by support: - Uninstall/reinstall. Done 5 times. Nothing - Start cubase with wi-fi off and open Native. Same result as above. Support insists that there is no incompatibility. However, it seems to me that there is a problem with the plug in itself, considering that I cannot open it anymore in Cubase and also Garage Band. Are you experiencing something similar? Any ideas on how to fix it? Thank you so much. Quote Link to comment Share on other sites More sharing options...
datacommando Posted March 27 Share Posted March 27 On 3/25/2025 at 12:35 PM, anzapp said: Hello, I would like to report the following problem. Maybe you are experiencing this too. In short, after having updated to the latest version of Native and the latest version of Cubase 14 Pro, opening Native on my DAW causes an instant crash. My gear: - MacBook Pro 2021 - 32 GB RAM - OS Sequoia 15.3.2 - Cubase 14 Pro latest patch - Native latest patch Issue: - I have always used Native without issues. Now, when I try to load it on a track, Cubase instantly crashes. - The crash report seems to suggest that it is in fact Native VST3 that causes the crash. - Cubase VST manager looks ok. The plug in is not blacklisted or anything. Every other plug in works fine. - I tried with Cubase 13. Same result - I tried with Garage Band. The plug in does not open and I instantly receive a pop up message telling me that the plug in is making the system unstable and that I should reopen the DAW. So, the problem is not confined to Cubase. Attempted solutions suggested by support: - Uninstall/reinstall. Done 5 times. Nothing - Start cubase with wi-fi off and open Native. Same result as above. Support insists that there is no incompatibility. However, it seems to me that there is a problem with the plug in itself, considering that I cannot open it anymore in Cubase and also Garage Band. Are you experiencing something similar? Any ideas on how to fix it? Thank you so much. Hi, O.K. firstly, this is a peer to peer user group and Line 6 staff rarely, if ever, visit here - therefore if you wish to report a problem the only way to get a response is to raise a ticket with Customer Support. Having said that, you do state that - “Support insists that there is no incompatibility”. Hmm… well if that is what they say, then there is not much you can do other than keep on banging on about it until you get a complete answer. At the moment it appears that only you are experiencing this issue. Right - in situations such as this, when you have updated two items at the same time then you also need to think - “What else has changed”. You mention that Native also crashes GarageBand - did it work perfectly prior to the update? You also say the following the advice from Support, you have done an uninstall/reinstall several times. Are you certain that you removed all traces of the older installation and restarted your Mac before performing a clean install? If you are uncertain that everything was cleaned out you should read the Helix Native Pilot's Guide, and on page 6 you will find the detailed info you require, under the heading "Removing Helix Native". https://line6.com/data/6/0a00051afef2673cd2e8a197b/application/pdf/Helix Native Pilot's Guide 3.80 - English .pdf Another thing springs to mind about installing HXN with Cubase - IIRC Cubase doesn’t like the AAX version of the plug-in, so when you run the installer, you need to ensure that the AAX option is NOT checked. Also, it may be worth creating a new user account on your Mac and logging on with that, as I seem to recall that for some unknown reason that trick made everything work under the new user name. Weird, but true. One further thing is to check in the Steinberg and Apple forums for any clues. I read somewhere that some folk think that Apple were causing issues with Cubase 14 in an attempt to get people to move onto Logic. Check you local Rumour Mill and Conspiracy channels for more on that. Hope this helps/makes sense - good luck. 1 Quote Link to comment Share on other sites More sharing options...
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