No Volume coming from Stadium (Did it break?)

[bbehrens]

I imported several Helix 3.8.0 presets into Helix Stadium. Three worked fine, but the 4th one caused a loud tone to come through the outputs (I was using headphones) and would not stop even when I changed presets or set the output in the mixer to 0! This reminds of the issue that occurred early on with the OG Helix. BE CAREFUL when wearing headphones. I turned off the Stadium and then back on and there was no sound at all from any of the Stadium outputs (Again, I was using headphones but did also check the L/Mono output as well. I rebooted again and the sound was working again. But when I went to that same preset to see if it would make the loud tone again, it did occur again the same way and I had to turn off the Stadium and start it again. Now I can not get any sound out of the Stadium no matter how many times I turn it off and back on (I have tried multiple times so far). It may be dead - which is worrisome!!!

 

This thing costs WAY TOO MUCH to be having these problems. I hope that I do not have to send it back to Line 6. I will try restarting some more, and failing that will reset to Factory... AGAIN.

 

I still have my OG Helix which is solid - The Stadium will NOT replace it any time soon. This is getting frustrating.

[bbehrens]

Sound finally came back after leaving the Unit on for a while and them turning it off and then back on AGAIN. I exported the Imported file to take a look at it and this is the entire contents of the .hsp file:

rpshnosj{
  "meta": {
    "name": "YoureBeautiful2!"
  },
  "preset": {
    "cursor": {
      "flow": 0,
      "path": 0,
      "position": 6
    }
  }
}

No WONDER it is having problems. Either the Import failed, the Export failed, or BOTH.

[bbehrens]

Made sure to do a fresh Export from HX Edit ver "3.82". Imported into Stadium via Stadium App. Exported without loading it in Stadium. File contents are as shown above. Apparently, Import/Export Functionality is not 100% good. I will be filing ANOTHER bug report.

 

Was the initial OG Helix release like this? I purchased mine in 2017 so I was NOT an early adopter but it has been pretty darn solid in all this time. I only files one bug report on it in all this time.

[dandesy]

You’re exporting from the setlist, which is just a reference to the real user preset.  Go to the USER list and export from there.  
 

But that’s not an issue.  Your misbehaving preset is.  I hate same issue that I created a ticker for, and I’ve been chatting with support about it.  They said that removing the cab block fixed it.  I ended up rebuilding my preset from scratch on the stadium app, and it’s working fine now..  

[dandesy]

I should also add that all my presets were fine except for that one.  Helix worked fine until I dejected that preset, and I lost all output from then on.  The trick is to select a different preset for Helix to load when you restart it once you lose the audio. 

[bbehrens]

Thanks for the info dandesy. Not sure I exported from the Set list. The second time I was sure to export from the USER list. Also, my Helix Stadium sound seems to just cut out from time to time. It either has no sound coming from any of the inputs when I first turn it on or it just randomly cuts out after a while. I either case, turning the unit off and back on does not always fix the issue either. And it has been happening on presets that I have created. I will have to go back to the Factory presets to see if the issue continues, AND I will try your suggestion of selecting a DIFFERENT preset once I restart the unit.

 

I can't tell if I have a bad Helix Stadium - or the Helix Stadium is just not ready for prime time yet.

[bbehrens]

Quote

On 12/30/2025 at 9:30 PM, dandesy said:

The trick is to select a different preset for Helix to load when you restart it once you lose the audio.

 

 

That is indeed working for me! Thanks dandesy!

 

Now for the BAD news. I created a copy of a preset from my OG Helix. The ONLY difference was that I select the "B" IR (from the dual IR block in Helix 3.80 as two separate dual IR blocks in Stadium since Stadium can't set IR blocks to Snapshots - so I turn one off and the other one on in order to change the "B" IR block.

 

No import. Nothing weird other than turning one IR block off and the other on in the Snapshots.

 

THAT Preset now causes the Stadium to lose sound until I restart the unit.

 

Do you think that I need to re-create the Preset, yet, AGAIN?!?

 

That stinks from a User Quality of Life/Workflow/Frustration point of view. I find that there is a lot of re-work since Stadium is not stable at this time.

[mike-w]

I had this happen on a gig.  I played bass direct to a HeadRush for a set, and Helix Stadium XL worked the rest of the night. Don't know why it was silent.

[bbehrens]

Line 6 appears to have a problem with Cabinets on imported presets from OG Helix. The fix that seems to work is to select a different preset (Known to be good) and restart the unit (1+ minutes later - you are back in business.) (Sort of). :-(