Helix Stadium XL Serious Problems

[NoSlowhand]

Hey all, 

 

I got my preordered Helix Stadium XL today. I booted up and right away the troubles began:

 

—Won’t show a QR code…tried for three hours

—Won’t let me log in manually on that next screen

—Connected it via USB to the Stadium app and won’t update there either

 

The USB connection brings up the old view like you used to have when manually managing presets, so I know it’s connected, but it keeps telling me that an update is required. But when you click Ok, the update box remains empty and no firmware update ever appears. 

 

Guess I have no choice but to send back to Sweetwater, but thought I would share this before someone else gets theirs and spends most of their day beating their head against the wall. 

 

Thanks. 

[jpdennis]

On 1/9/2026 at 4:24 PM, NoSlowhand said:

Hey all, 

 

I got my preordered Helix Stadium XL today. I booted up and right away the troubles began:

 

—Won’t show a QR code…tried for three hours

—Won’t let me log in manually on that next screen

—Connected it via USB to the Stadium app and won’t update there either

 

The USB connection brings up the old view like you used to have when manually managing presets, so I know it’s connected, but it keeps telling me that an update is required. But when you click Ok, the update box remains empty and no firmware update ever appears. 

 

Guess I have no choice but to send back to Sweetwater, but thought I would share this before someone else gets theirs and spends most of their day beating their head against the wall. 

 

Thanks. 

 

NoSlowhand,

 

I have noticed the Line 6 servers are a little slow today, though it could be my area in Northern California as well with respect to our ISP.  And forgive me if you've tried the following with no luck as well.

 

I had a problem when I was trying to log into the Stadium using my username and password.  My problem was that I am using MFA and had to disable MFA then reset my password.  That solved the manual log in problem.  If you do not use MFA via an authenticator like Google or Microsoft, etc then next ...

 

I assume you've already installed the latest Stadium App (called Helix Stadium version 1.2.0 release date 12/17/25 and it includes the ASIO driver).  Here is a youtube video of another person having the same issue of not being able to update via QR or manual log in.  The second part shows the steps he took to get the Stadium updated.  He shows the usb-c to usb-c cable plugged and connects to the Stadium via the usb cable as his connection choice but still says to make sure the Stadium and the computer is on the same wi-fi network. ( I have added another user's solution below this video )

 

 

Another user did the following

 

"My solution to the problem was to install Line 6 Central on my laptop, boot Stadium XL in maintenance mode and disable wifi and bluetooth, reset to factory settings. Restart and reinstall firmware 1.2 over USB. That seems to work."

 

Good luck

 

Dennis

[NoSlowhand]

Very much appreciate it, Dennis!

 

I do now have this fixed and let me pass this along in case this happens to someone else. I kept connecting the XL via USB to my PC to try and get everything manually downloaded. For those of you who don’t know this the Helix Stadium app immediately connects you with your device when you turn it on, but that isn’t the ACTUAL main menu. 

 

There’s another option to select from a list of devices. When I clicked on that option it brought up a screen showing Helix Stadium…not XL. When I clicked on a second icon for XL it gave me the message that I was about to overwrite software. 

 

I’m not sure how this happened, but it appears the wrong software was loaded on the unit and when I opted to overwrite it with Helix XL, the download immediately started and as soon as it was finished the QR code popped on the XL and I was logged in immediately. 

 

For those of you who have this problem in the coming days when you get your preorder. If your QR code or manual log in isn’t working on the XL, connect with a USB and make sure that your XL actually has the XL software on it…not the regular Stadium.

[jpdennis]

On 1/9/2026 at 5:40 PM, NoSlowhand said:

Very much appreciate it, Dennis!

 

I do now have this fixed and let me pass this along in case this happens to someone else. I kept connecting the XL via USB to my PC to try and get everything manually downloaded. For those of you who don’t know this the Helix Stadium app immediately connects you with your device when you turn it on, but that isn’t the ACTUAL main menu. 

 

There’s another option to select from a list of devices. When I clicked on that option it brought up a screen showing Helix Stadium…not XL. When I clicked on a second icon for XL it gave me the message that I was about to overwrite software. 

 

I’m not sure how this happened, but it appears the wrong software was loaded on the unit and when I opted to overwrite it with Helix XL, the download immediately started and as soon as it was finished the QR code popped on the XL and I was logged in immediately. 

 

For those of you who have this problem in the coming days when you get your preorder. If your QR code or manual log in isn’t working on the XL, connect with a USB and make sure that your XL actually has the XL software on it…not the regular Stadium.

 

NoSlowhand,

 

I am glad you have this resolved.  Thanks for including the detailed corrective measures you took.  Everything we share in this forum can benefit someone.

 

jpd