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Problems with Interface or Helix Native?


dc65
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Hi all, I've been trying to do some recording through Reaper DAW.  When I plug a physical Helix into the interface and record, it sounds fine.  When I try to plug a guitar straight into the interface with Helix Native as a plugin(gain knob on the interface the same in both scenarios, volume knob about half on the Helix, identical patch), I not only get a lower overall volume, but significantly more string noise.  What is the reason behind this?  Is the Helix padding down my signal so much that its reducing all the string noise?  I have the input and output at its default on Helix Native, do I need to lower the input and increase the output?  The noise floor in the case of the DI'd signal is so loud by default, should I be reducing the input to the point where it disappears like the physical Helix?

 

Thanks everyone!  I tried to upload a video but its a little too big.

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 What audio interface are you using? Check its Input Level trim for the guitar input. The incoming signal direct from your guitar is Instrument level. The processed signal coming if from Helix is probably Line level. Big difference. Unless the interface is compensating there’s bound to be lower volume and more noise.

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